BBVA Compass

  • Business Process Analyst II

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  • Overview

    At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.


    General Summary:

    Working independently or as part of a team, Business Process Analysts will analyze processes, identify areas of opportunity, define projects to improve performance and drive those projects to completion. Analyst will manage some or all aspects of projects (depending on level of Analyst), including creating project plans, facilitating project team activities and meetings, ensuring adherence to deadlines and communicating progress and results.


    Primary Duties and Responsibilities:


    • Develops sustainable, repeatable and quantifiable business process improvements.
    • Researches best business practices within and outside the organization to establish benchmark data.
    • Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced customer service, increased productivity, and reduced cost.
    • Analyzes and measures the effectiveness of existing business processes.
    • Determines how new information technologies can support reengineering business processes.
    • May specialize in one or more of the following areas: benchmarking, business process analysis and reengineering, change management and measurement, and/or process driven systems requirements.


    • 4 to 7 years of related experience
    • Comprehensive knowledge of Change Management, Project Management and Process Improvement principles
    • Exceptional ability to collect, analyze and interpret both qualitative and quantitative data
    • Demonstrated proficiency in leading business process improvements delivering significant value to an organization
    • Ability to manage multiple ongoing projects
    • Ability to build strong relationships
    • Excellent communication skills (written and oral)
    • Strong presentation skills
    • Strong team facilitation skills
    • Proficiency with statistical software packages (e.g., Minitab, SPSS) and Microsoft Office
      applications including Access


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