BBVA Compass

  • Comml Card Implement Spec I

    Job ID
    2018-117190
    Site Name
    AL-DECATUR-SERVICE CTR NORTH
    Category
    COMMERCIAL BANKING
    Work Location
    US-AL-DECATUR
    FLSA Status
    NON-EXEMPT
    Type
    FULL TIME
    EOE Statement
    Equal Opportunity Employer - Minority/Female/Disability/Veterans.
  • Overview

    At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.

    Responsibilities

    Ensures that all implementation requests are accurately completed for all complex systems within the Commercial Card Services group.  This includes but is not limited to, TSYS and any future technology platforms.  In addition, provides daily assistance with meeting customer setup needs while maintaining the integrity of customer information stored in production systems.

     

     

    Duties:

    • Completes all implementation requests received for complex Commercial Card products in a timely and accurate manner on TS1.
    • Reviews all implementation requests for accuracy and completeness of required setup information as well as verifies the validity of the request against the customer profile/program in designated systems.
    • Ensures that implementation requests are completed within defined SLAs for each product.
    • Manages one time and recurring billing charges for select products on a consistent basis.
    • Ensure compliance with all bank and internal policies and procedures.
    • Provides back-up customer support via phone or e-mail as needed.
    • Provides as needed assistance with special assignments.
    • Review and log all client implementation requests completed by the Commercial Card Implementation team through defined quality control checkpoints and databases.   
    • Perform regular maintenance, modification, addition, and closing for existing programs
    • Assists with user testing exercises (on an as needed basis) for select systems that require full regression testing of setup functions.
    • Maintains and proactively reviews existing customer setups to ensure client profiles/programs are current within the applicable system.
    • Establishes and maintains a high level of professionalism and exhibits effective communication with internal partners and external clients.

     

    Qualifications

    • Excellent data entry skills.
    • Proficient in Excel.
    • 1-2 years of experience working with a mainframe application
    • Strong attention to detail and ability to work in a fast-paced, deadline driven environment where priorities change frequently.
    • Strong customer service and interpersonal skills with managing technical issues.
    • Ability to multitask and effectively prioritize daily assignments with minimum supervision
    • Positive client-focused attitude with strong written and verbal communication skills.
    • High School graduate or equivalent

     

    Preferred Qualifications:

    • TSYS 1 issuing experience
    • Some college

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