BBVA is a global financial group with more than 135,000 employees and 67 million customers across 35 countries. BBVA is on a mission to be the world's #1 digital bank and is building the foremost digital banking franchise worldwide.
BBVA’s New Digital Businesses (NDB) team is a global business unit that is disrupting the banking and financial services industry by investing in, partnering with, building, and acquiring fintech start-ups. With offices in Madrid, San Francisco, Hong Kong and London, NDB is a key piece of BBVA’s global innovation initiative. Through NDB, BBVA has acquired Simple (US), Holvi (Finland), and Openpay (Mexico). It owns a substantial stake in Atom (UK). It invests in fintechs like Prosper, Personal Capital, and Coinbase through its venture capital arm, Propel Venture Partners. And it is incubating a number of cutting-edge fintech start-ups including Azlo (SMB banking), Denizen (banking for expats), Covault (digital identity) and Muno (insurtech).
Visit us at https://www.bbva.com/ndb/
“Your life spans oceans, shouldn’t your money do the same?”
Denizen is founded by expats who know firsthand that living between multiple countries is complicated, but felt managing your global finances shouldn’t have to be. We are a mobile first company, with apps recently launched on both iOS and Android and already reaching customers worldwide.
We have offices in both San Francisco and Madrid
What makes Denizen unique is that as a we are supported by advisors with years of industry experience, and because we are backed by one of the world’s most respected financial institutions, we have a competitive advantage created by the confidence this inspires in potential customers. We have access that an independent startup wouldn’t have - all while having the independence, excitement, and ownership of operating as our own unit.
The Denizen Director of Customer Support will build and lead a world class Customer Support organization that engages customers across the globe with a human voice.
At Denizen, CS owns the Customer Relationship from account approval onward. This includes end to end responsibility for all points of customer interaction including Zendesk, Chat, & phone, to support both technical issues and banking account inquiries.