BBVA Compass

  • Inbound Telephone Banker

    Job ID
    Site Name
    Work Location
    FLSA Status
    EOE Statement
    Equal Opportunity Employer - Minority/Female/Disability/Veterans.
  • Overview

    The Organization         
    BBVA Compass is a leading U.S. banking franchise with operations throughout the Sunbelt and it ranks among the top 25 largest U.S. commercial banks based on deposit market share.  BBVA Compass operates over 600 branches in Alabama, Arizona, California, Colorado, Florida, New Mexico and Texas.  It ranks among the largest banks in Alabama, Texas and Arizona.  In addition, BBVA Compass has been recognized as one of the nation’s leading Small Business Administration lenders.  BBVA Compass is a subsidiary of BBVA Compass Bancshares Inc., a wholly owned subsidiary of BBVA (NYSE: BBVA) (MAD: BBVA).
    The Opportunity
    Do you have retail banking experience or are you a seasoned financial sales representative seeking an exciting opportunity with a dynamic organization?  Are you a team player who’s willing to step up to get the job done?  Do you take pride in delivering an exceptional client experience and enjoy working towards common goals, both as an individual and part of a team?  If this describes you then you might just be our next Telebanking Rep, Inbound.


    The Role

    The Telebanking Rep, Inbound, is responsible for building and strengthening relationships with our customers in order to maximize the sales of retail bank products.  Client contact is made primarily through inbound telephone calls and e-mail. 


    Essential Functions

    1. Interviews customers to gather information concerning their loan needs, earnings, and financial condition in order to determine the appropriate loan products.
    2. Coordinates the information between Central Underwriting for approval and banking office for loan closing.
    3. Provides loan status updates to applicant.
    4. Explains the benefits of all BBVA Compass' retail products including deposit accounts, digital banking services and loans.
    5. As necessary, make outbound cold calls to potential customers of Compass' products.
    6. Responsible for strict adherence to all compliance and regulatory requirements as well as department policies and procedures.


    Required Qualifications

    1. High school diploma or equivalent.
    2. Must have a minimum of one year of sales experience, with additional experience required for advanced levels within job family.
    3. Must have basic computer skills, including Word, Access and Excel.
    4. Capable of effectively communicating information in a professional and confidential manner.
    5. Self-motivated, able to accomplish goals and manage a growing sales pipeline through effective time-management and organizational skills.


    Preferred Qualifications

    1. An Associate or Bachelor’s degree in a business related field is preferred and can be substituted for the minimum experience requirement at Level I.
    2. Previous banking, financial industry or mortgage sales is preferred.
    3. Bilingual; English/Spanish.


    Working Conditions

    1. This job has no unusual physical requirements; nearly all work is performed in a climate-controlled indoor facility.
    2. This job requires the ability to view information electronically and in print and to communicate verbally in-person and on the telephone
    3. This job requires continuous sitting and manual dexterity.
    4. This job requires frequent standing and walking.
    5. This job occasionally requires bending, balancing, climbing stairs, kneeling and lifting and carrying up to ten pounds.
    6. Interruptions from customers, peers, managers or others may be present with the need to prioritize tasks.


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