BBVA Compass

  • OPERATIONS MGR II

    Job ID
    2018-112704
    Site Name
    AL-BIRMINGHAM-B'HAM SVC CTR ANNEX
    Category
    ENGINEERING
    Work Location
    US-AL-BIRMINGHAM
    FLSA Status
    EXEMPT
    Type
    FULL TIME
    EOE Statement
    Equal Opportunity Employer - Minority/Female/Disability/Veterans.
  • Overview

    At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.

    Responsibilities

    Function

    Manage the workflow of the department staff, including maintaining departmental results and setting policies and procedures. Other responsibilities include hiring, training and monitoring of collection representatives.

     

     

    Duties and Responsibilities:

     

    • Manage, coach and guide the staff. Monitor and review systems to insure optimum performance and efficiency.
    • Administer and enforce bank policies within the department.
    • Responsible for departmental staffing, monthly and annual performance appraisals.
    • Reviews procedures and recommends methods to improve productivity.
    • Detects morale and workflow problems and addresses issues.
    • Maintains open communications to all levels.
    • Work with recruiting as well as Training and Development.
    • Resolve escalated customer service situations.
    • Identify and implement training issues.
    • Operation hours include weekends.

    Qualifications

    Required:

     

    • Bachelor’s Degree in Business or equivalent professional experience
    • Two year’s supervisory experience with a high level of responsibility
    • Advanced and bilingual communication skills.
    • Strong independent decision making ability and advanced demonstrated work ethic

     

    Preferred:

    • Experience with Fraud or Fraud Operations 

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.