BBVA Compass

Business Process Analyst III

Job ID
FLSA Status


General Summary:

Working independently or as part of a team, Business Process Analysts will analyze processes, identify areas of opportunity, define projects to improve performance and drive those projects to completion. Analyst will manage some or all aspects of projects (depending on level of Analyst), including creating project plans, facilitating project team activities and meetings, ensuring adherence to deadlines and communicating progress and results.


This position will have responsibility for leading a team of analysts who execute reviews of all RESL products.  The incumbent will be accountable for the implementation of effective strategies that will result in a reduction of loan level defects and maintain it over time, through collaboration with key internal stakeholders and interaction with personnel within other departments.  The incumbent will exhibit a commitment to employee engagement, customer service and risk management.


Primary Duties & Responsibilities:

  • Develops sustainable, repeatable and quantifiable business process improvements.
  • Researches best business practices within and outside the organization to establish benchmark data.
  • Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced customer service, increased productivity, and reduced cost.
  • Analyzes and measures the effectiveness of existing business processes.
  • Determines how new information technologies can support reengineering business processes.
  • May specialize in one or more of the following areas: benchmarking, business process analysis and reengineering, change management and measurement, and/or process driven systems requirements.
  • Manage team of analysts


General Qualifications:

  • Comprehensive knowledge of Change Management, Project Management and Process Improvement principles
  • Exceptional ability to collect, analyze and interpret both qualitative and quantitative data
  • Demonstrated proficiency in leading business process improvements delivering significant value to an organization
  • Ability to manage multiple ongoing projects
  • Ability to build strong relationships
  • Excellent communication skills (written and oral)
  • Strong presentation skills
  • Strong team facilitation skills
  • Proficiency with statistical software packages (e.g., Minitab, SPSS) and Microsoft Office applications including Access
  • Prefer 3 years management experience
  • 7 or more years of related experience


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