BBVA Compass

Collections Client Svc Adv I

Job ID
2017-110905
AL-DECATUR-SERVICE CTR NORTH
Category
COLLECTIONS
US-AL-DECATUR
FLSA Status
NON-EXEMPT
Type
FULL TIME
EOE Statement
Equal Opportunity Employer - Minority/Female/Disability/Veterans.

Overview

At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.

Responsibilities

- Facilitate customer solutions to resolve short-term financial hardship issues with customers
-Answer customer inquiries concerning the status of their accounts
-Accurately document call details in the appropriate bank systems
-Comply with company and regulatory requirements
-Review and analyze credit reports
-Utilize skip tracing tools in order to locate customer information
-Achieve goals and meet assigned deadlines in a timely manner

Qualifications

Required Qualifications:
-High School Diploma or GED
-General knowledge of lending and repayment practices
-Detail oriented
-Excellent verbal and written communication skills
-1+ years of banking center, call center, or collections experience; or Associates or Bachelors degree
-Strong negotiation skills
-Creative problem-solving skills
-Strong organizational skills
-Demonstrated ability to adjust to changes in the workplace
-Decision-making skills
-Proficient in Microsoft Office Suite
-Ability to work in a fast-paced environment with minimal guidance


Preferred Qualifications:
-Bi-Lingual (Spanish and English)
-Associates or Bachelors Degree
-Prior banking or collection experience

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