At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience.
Learn more below.
What will you be doing?
Engage with First Line of Defense (FLOD) teams to execute onboarding and monitoring in the Complaints Management Program. Assist and consult FLOD and lines of business (LOB) to align complaint handling procedures with the enterprise policy and procedure. Identify gaps and solutions in processes, systems and reporting. Maintain and report progress and development through scorecards by scheduling and facilitating requirements meetings and reviews. Coordinate testing with compliance/testing, systems and LOBs. Create or coach others to create complaint reports required to produce actionable solutions.
Typical Job Duties
What you will bring:
Required skills and experience:
Preferred skills and experience:
The best fit for this role will have strong facilitation and communication skills and must be an independent self-starter. The role requires 80% functional and 20% technical responsibilities.