BBVA Compass

Customer Success Agent - Azlo

Job ID
FLSA Status


Future of Banking

BBVA is a global financial group with more than 135,000 employees and 67 million customers across 35 countries. BBVA is on a mission to be the world's #1 digital bank. BBVA is building the foremost digital banking franchise worldwide.


BBVA’s New Digital Businesses (NDB) is a global business unit that is disrupting the banking and financial services industry by investing in, partnering with, incubating, and acquiring fintech start-ups. With offices in Madrid, San Francisco, Hong Kong and London, NDB is a key piece of BBVA’s global innovation initiative. Through NDB, BBVA has acquired Simple (US), Holvi (Finland), and Openpay (Mexico). It owns a substantial stake in Atom (UK). It invests in fintechs like Prosper, Personal Capital, and Coinbase through its venture capital arm, Propel Venture Partners. And it is incubating a number of cutting-edge fintech start-ups including a bank-as-a-service platform that will allow developers to access the bank’s core processes via open APIs.


Azlo, a new fintech company upending small business banking, is looking for Customer Success Agents. Backed by BBVA, Azlo provides a new generation of millennial entrepreneurs with the financial tools--  including a digital business account, unlimited domestic and international payments, and no hidden fees-- to help their businesses thrive.


What you will do:


  • Be at the forefront of our support team serving as the primary contact for our customers
  • Have a friendly, outgoing and empathetic demeanor towards our customers. Be a brand ambassador for Azlo.
  • Provide customer support via digital and phone channels, assisting customers with accounts, general inquiries, technical issues, and complaints.
  • Partner in managing our social media channels; engaging with customers and working to solve issues and build brand awareness.
  • Be the voice of our customers. Serve as liaison between customers and the product and engineering teams.
  • Improve customer's banking experience by ensuring prompt response and follow through on all issues through resolution.
  • Partner to perform necessary risk operations processes including customer onboarding and fraud management as needed.
  • Facilitate cross-functional business process risk assessments, consistent with risk assessment framework established by Azlo Risk Management.
  • Assist leadership in developing operational controls to mitigate risk, as needed.
  • Occasionally perform risk monitoring activities and communicate findings and recommendations for corrective action to leadership.
  • Build trust with our customers by adhering to regulatory, risk management, and legal obligations that come with operating in the banking industry.
  • Think outside the box, composing thoughtful, personalized responses for a variety of customer requests.


What you will bring:

The person who dares to embark on this project must:

  • Be fluent in English and Spanish, both verbal and written.
  • Experience in providing world class customer service in a startup environment.
  • 3-5 years previous experience in customer service, account management, client oriented or relationship management roles.
  • Have relevant experience managing and growing social communities.
  • Be passionate about content generation and customer engagement.
  • Experience working with Zendesk and Office Suite.
  • Strong organizational and analytical skills, with the ability to prioritize tasks and manage time efficiently.
  • A positive and can do attitude. You are someone who is not afraid of challenges.
  • Quick learner.
  • Patient, and willing to help others in solving problems while maintaining a positive attitude.
  • Understand banking industry, a plus
  • And of course, be willing to be part of this team that wants to conquer the world!


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