BBVA Compass

Digital Relationship Mgr

Job ID
2017-108657
TX-HOUSTON-CORPORATE CENTRE CAMPUS
Category
RETAIL BANKING - CORPORATE
US-TX-Houston
FLSA Status
NON-EXEMPT
Type
FULL TIME
EOE Statement
Equal Opportunity Employer - Minority/Female/Disability/Veterans.

Overview

At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.

Responsibilities

The primary focus of the Digital Relationship Manager is the management and growth of a portfolio of
mass affluent customers handled remotely through the internet and by phone. Focus on servicing a
portfolio of customers with the goal of maximizing the profit contribution of each customer by providing
solutions that generate cross-sell opportunities. Become the main point of contact for the portfolio
customers and be responsible for retention and cross sell of the customer as well as new production on
any referred relationships. Deliver an exceptional customer service experience. Fill the role as a trusted
financial advisor for customers taking the opportunity to fulfill all of their consumer needs. Ensure the
customer knows you are their relationship manager. Partner with branches in order to assist your
customers when a branch services is needed

Qualifications

1. Bachelor's degree preferred or equivalent professional experience.
2. One year of banking or financial services experience with emphasis in consumer lending
and deposit and loan sales. (Two years- DRM I (16), Three years - DRM II (18)).
3. One year prior experience in proactive outbound sales preferred.
4. SBA lending experience/exposure preferred for DRM. (Two years preferred - DRM II).
5. One year of portfolio management experience preferred for DRM I. (Two years required - DRM II).
6. Life and Health, 6 and 63 Licensing preferred. (Required - DRM I and II).
7. Meet credit history and criminal background requirements associated with Nationwide
Mortgage Licensing System and Registry registration process, to include FBI fingerprint
criminal history report and review of credit report.
8. Must have knowledge of and experience in mobile, online and branch banking.
9. Must be proficient in social media forums and digital communications.
10. Must be an extremely motivated team player.
11. Must have assertive communication skills with a focus for sales.
12. Ability to maintain the confidentiality of customer information.

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