BBVA Compass

OPERATIONS MGR III

Job ID
2017-108281
AL-BIRMINGHAM-BIRMINGHAM SERVICE CENTER
Category
ENGINEERING
US-AL-BIRMINGHAM
FLSA Status
EXEMPT
Type
FULL TIME

Responsibilities

Future of Banking

 

At BBVA, we’re working to make banking better for everyone. That’s where you come in. We’re looking for smart, team-oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience.

 

Learn more below.

 

What will you be doing?

Provides management direction to the Fraud Quality Assurance (QA) team to ensure fair customer treatment, appropriate controls and execution of the bank's strategic business objectives in an efficient and effective manner. Reviews and monitors bank policies and procedures to ensure compliance with federal and state banking regulations. Oversees staffing to assure continuity, innovation and effectiveness in support of the bank's operational functions. Effectively complies with laws and regulations applicable to the operational and support functions. Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, and terminations.

 

PRIMARY RESPONSIBILITIES/ DUTIES:

  • Under the direction of the Fraud Governance Director develop and execute QA methodology
  • Lead development of test plans, test scenarios, test cases and test data for different types of testing activities
  • Design proposed control solutions to mitigate risks or gaps identified which may include developing procedures, job aides, and training materials
  • Prepare charts and process maps to assist in problem analysis based on QA findings
  • Facilitate training sessions on selected QA topics, as needed
  • Create and deliver executive QA summaries and reporting testing results
  • Deliver presentations and articulate complex issues, themes and solutions to various cross-functional teams, including but not limited to senior and executive management
  • Manage team of QA staff to achieve established goals and timelines. Provide guidance on decisions, workload, time management, and career development and progression
  • Serve as a point of contact for various lines of business for project support and technical issues related to the QA team
  • Build and foster relationships, gain operational understanding & document current business processes relating to fraud

Qualifications

What you will bring:

Requirements:

  • Bachelor’s Degree or 10 years of relevant experience
  • Minimum of 2 years’ management related experience
  • Advanced Microsoft Office skills
  • Advanced experience on various fraud types
  • Excellent written and verbal communication skills
  • Strong analytical skills and problem solving skills with high attention to detail and accuracy
  • Excellent time management and organizational skills; capable of successfully completing near and long term objectives without constant supervision
  • Ability to work successfully within a team environment, partnering with other line of business to meet departmental and Bank goals
  • Strong interpersonal skills with the ability to interact with all levels of internal and external stakeholders
  • Proven ability to work autonomously with minimal oversight to elicit buy-in and move projects forward

Preferred:

  • College Degree (Undergraduate degree in business related field)
  • 5+ years of work experience in audit, QA, or risk management 
  • Have a comprehensive understanding of BBVA Compass platforms and system’s architecture

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