BBVA Compass

Mortgage Banking/Loan Officer - Riverside, CA

Job ID
FLSA Status
EOE Statement
Equal Opportunity Employer - Minority/Female/Disability/Veterans


Responsible for all mortgage loan production throughout the assigned district outside the branches and inside their assigned branch(s). Acts as an advisor to potential and existing mortgage customers.  Maximize production with referrals from local builders, real estate agents and contractors.  Ensure an exceptional customer experience is maintained with all potential and existing customers.  Ensure all aspects of mortgage applications are in compliance with all applicable state and Federal laws, regulations and bank policies and procedures


  • Increase mortgage loan volume through effective selling.
  • Advise customer on the mortgage loan that is appropriate for their individual financial circumstances.
  • Become a leader in the community when it comes to mortgages and mortgage knowledge.
  • Build and deepen relationships with industry-specific center of influences like real estate agents and contractors.
  • Build and deepen relationships with their assigned branch(s) supporting them with their customers’ mortgage needs.   
  • Maximize the bank’s resources to assist in selling and establishing relationships.
  • Comply with all appropriate bank policies and regulatory guidelines.
  • Always deliver an exceptional customer experience.


  • Must meet the credit history and criminal background requirements associated with Nationwide Mortgage Licensing System and Registry registration process, to include FBI fingerprint criminal history and review of credit report.
  • Bachelor’s degree in business, finance or related field or equivalent professional experience.
  • Three years of significant mortgage sales experience in the consumer mortgage and home equity business.
  • Must exhibit a friendly and helpful attitude along with the ability to interact positively with district level executives and branch staff.
  • Demonstrate ability to coach the process of identifying needs and implementing an effective solution in a slow or rapid growth environment.
  • Ability to solve complex issues.
  • Ability to utilize a personal computer and Microsoft Office desktop word processing and spreadsheet applications.
  • Excellent verbal and written communication skills.


Job Functions:

  • Sales
  • Increase loan applications from referrals of centers of influence, existing customers and assigned branch(s).
  • Introduce their self-sourced customers to other lines of business within the bank.
  • Develop business outside of branch through real estate agents, homebuilders, relocation services, cold calling, etc.
  • Goals
  • Ensure loan production goals are met each month.
  • Support customers’ mortgage needs within the assigned branch(s).
  • Contact each referral source once a week and make two new external referral sources each month.
  • Network Support
  • Regional Mortgage Sales Manager
  • Area Mortgage Sales Manager
  • Marketing Department
  • Training Department


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